“You have to do quite a number of things online and they always ask for your username and password. My daughter helps me sometimes, but she doesn't explain anything. If she is not there, I don't know what to do. I feel so stupid.”
Help with paperwork
Who hasn’t come across a full letterbox? Leaflets, letters from the school, the mutuality or the government? Not to mention everything that comes into your computer mailbox! A lot of documents are drawn up in an incomprehensible language. How are you going to handle all this?
Making these letters disappear unopened into a great heap or ignoring e-mail messages is not such a good idea.
Some messages really require a timely response. Postponing administrative follow-up could get you in a lot of trouble. For example, the consequence of failing to pay your bills is a build-up of debts. You absolutely must try and avoid this! Try to fix a moment each week to go through and deal with your paperwork.
“All those letters in my mailbox! I don't know what's important and what's not. When I see a bank transfer form, I pay immediately because I'm afraid I'm going get into debt if I don’t. But the other day I made a mistake and transferred money to an organisation I didn't want to support. I speak Dutch but sometimes it's so hard to understand all this information.”
How can Violett help
Are you trying to get your paperwork organised? Don’t understand any of it? Contact a Violett counsellor. We will work this out together.
You want more information?
Currently we only work by appointment. Call 03 293 95 91.
Monday14.00 - 16.00Tuesday/Wednesday10.00 - 12.0018.00 - 20.00Thursday/Friday10.00 - 12.00
For general questions:
Monday09.00 - 17.00Tuesday09.00 - 17.00Wednesday09.00 - 17.00Thursday09.00 - 17.00Friday09.00 - 17.00
Currently we only work by appointment. Call 09 233 47 67.
Monday/Tuesday/Wednesday/Thursday/Friday11.00 - 13.00
For general help and social assistance:
Monday/Tuesday13.00 - 17.00Wednesday/Thursday13.00 - 17.00Friday10.00 - 14.00
Currently we only work by appointment. Call 011 33 30 58.
Monday10.00 - 12.00Tuesday/Wednesday/Thursday/Friday/
For general questions and social assistance:
By phone or for an appointment